Soup to Nuts / End to End / A to Z
With 13 years of experience, I help businesses like yours create intuitive, human-centered digital products that solve real-world problems and drive growth. Whether you’re navigating complex challenges or need a fresh perspective, I’ll transform dense information into clear, actionable solutions tailored to your needs. Let’s work together to deliver innovative results that make a real impact for your business.
Clients have included:
From Insights to Impact
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Monet Goode
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CEO Whisperer: Strategic insights that drive leadership decisions.
The Ask:
Ropes & Gray LLP’s leadership needed a seamless way to navigate trillions of stored documents across hundreds of attorneys globally—right from their cellphones. The goal? Streamline client access, boost efficiency, and maximize billable hours.
The Challenge:
This wasn’t just any tool—it was the backbone of a historic law firm. Client Matter Lookup (CML) captured every billable activity and served as the eyes, ears, and heart of the firm’s operations. Used by every employee, the system was overdue for a transformative overhaul to match modern demands.
What Sets Me Apart
I specialize in cutting through complexity to deliver clear, actionable results. For each project, I focus on the end goal, understanding the key stakeholders, and aligning the vision to ensure success. In this case, I worked directly with Ropes & Gray’s leadership to simplify a massive, global system into a mobile-first solution that drove efficiency and billable hours.
Why Hire Me?
When the stakes are high and the challenge feels overwhelming, I’m the one who makes sense of it all—ensuring that everyone, from executives to end-users, stays aligned on what matters. My process isn’t just about design; it’s about creating solutions that move the needle for your business, with a clear vision from the start and results you can measure.
Impact
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Increased accuracy and in depth views of historical data aided positive upward trend of Partner hourly billing rate up 22%.
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Gross revenue increased 30% over 5 year period with year over year growth averaging 5%
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Since the introduction of CML mobile, 83% of firm attornies at all levels use the app on a weekly basis.
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Working Teams
Applications Development
Client Intake Conflict Check
Desktop Engineering
Knowledge Management
Information Services
Timeline
Mo. 0-3: Research, Infrastructure, Scope Refinement, Solution proposal & review
Mo. 3-6: Production, First Version Release
Mo. 6-18: Feedback Collection
Mo. 12-20: Research & Requirement Gathering, User Testing, Solution Proposal & Review, Secons Release
Deliverables: Research Insights, Review UI, Production UI, Developer Hand-off
Inclusion: Global
Use Context: Desktop & Mobile
Technical Constraints
The application must function well on IE11
Data governance is a high priority. Data awareness is limited by AD group access.
Information security is a top priority. Systems and data must remain on the premises. Open-source tools are not allowed.
All functions found in the desktop version of the application must also be present in the mobile web version.
Risks:
Three internally developed tools perform a similar function. Users may prefer the other platforms or hesitate to use an unfamiliar tool.
Due to power imbalance, the end product may be weighted to satisfy the needs of senior leadership while not meeting the needs of all other users.
Power users have identified little-known ways to bypass ethical walls in the old version of the application. If known vulnerabilities were included in the new release, the firm's legitimacy would be risked.
Built With
Let’s Make Something Great Together
Learn how this approach can work for your business.
Efficiency Expert: Streamlining Processes for Maximum Impact
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The same page from every iteration of IPP shows the application's gradual evolution. Major issues were resolved in the first and second versions. Further refinements, including the RGB design system, were introduced with later releases
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The Ask:
Leadership at the firm needed a reliable way to gather, analyze, and act on critical financial data submitted by law partners. The Individual Partner Plan (IPP) tool was intended to diagnose the financial health of the firm and shape market strategy—but it had to become intuitive and efficient to reduce frustration, encourage timely submissions, and support strategic decision-making.
The Challenge
The IPP tool was critical for diagnosing the firm’s financial health and shaping strategy, but it was a nightmare to use. Partners spent up to 10 hours on submissions, leading to delays, unreliable data, and lost trust between leadership and users. A decade of redesigns only introduced new issues, overwhelmed the help desk, and required mandatory training sessions—all while failing to fix the core problems.
How I Solved the Problem:
By analyzing historical data and uncovering insights others overlooked, I identified a critical, unconsidered user group and bridged misaligned priorities among stakeholders.
I worked directly with leadership to align goals and rescope the project, delivering a future-proof solution that streamlined workflows and transformed outcomes. The results? Faster submissions, clearer data, eliminated training burdens, and dramatically reduced support tickets. I don’t just think outside the box—I deliver results that move the needle for your business.
Impact
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Annual training costs and hours were reduced to lowest levels in in the history of IPP
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Solving usability issues at architecture and interface levels created a stable platform. Help desk tickets collected during the first 4 weeks of release were 2% of sum of help desk tickets created in the same period in previous years.
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50% of submitted reports in past years were marked late. Making the application easier to use and eliminating blockers meant less time wasted troubleshooting and more time working on completing the report.
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Description gToes here
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Working Teams
Applications Development
Client Intake Conflict Check
Desktop Engineering
Knowledge Management
Information Services
Timeline
Mo. 0-3: Research, Infrastructure, Scope Refinement, Solution proposal & review
Mo. 3-6: Production, First Version Release
Mo. 6-18: Feedback Collection
Mo. 12-20: Research & Requirement Gathering, User Testing, Solution Proposal & Review, Secons Release
Deliverables: Research Insights, Review UI, Production UI, Developer Hand-off
Inclusion: Global
Use Context: Desktop & Mobile
Technical Constraints
The application must function well on IE11
Data governance is a high priority. Data awareness is limited by AD group access.
Information security is a top priority. Systems and data must remain on the premises. Open-source tools are not allowed.
All functions found in the desktop version of the application must also be present in the mobile web version.
Risks:
Three internally developed tools perform a similar function. Users may prefer the other platforms or hesitate to use an unfamiliar tool.
Due to power imbalance, the end product may be weighted to satisfy the needs of senior leadership while not meeting the needs of all other users.
Power users have identified little-known ways to bypass ethical walls in the old version of the application. If known vulnerabilities were included in the new release, the firm's legitimacy would be risked.
Built With
Sign up now for a free 30-minute consultation.
No Code, No Team, No Problem
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The same page from every iteration of IPP shows the application's gradual evolution. Major issues were resolved in the first and second versions. Further refinements, including the RGB design system, were introduced with later releases
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The Ask
With legacy retailers struggling to compete in the digital age, Skava set out to bridge the gap between brick-and-mortar customer service and seamless online experiences. The goal was to create scalable, white-label tools that empowered retailers to leverage their brand recognition and customer base in an increasingly digital market.
The Challenge
Retailers were slow to invest in technology, and their digital infrastructure lagged behind competitors. SkavaSTUDIO—a no-code marketing campaign manager—was meant to help non-technical teams build and manage online experiences. However, years of feature creep had muddied its core vision, making it cumbersome and unintuitive for users.
What Sets Me Apart
I led the transformation of SkavaSTUDIO, realigning it with the needs of non-technical users while maintaining flexibility for advanced users. By evaluating industry-standard site builders, implementing common design patterns, and using progressive disclosure, I streamlined the experience—making it intuitive, nimble, and scalable. The result? A powerful, easy-to-use tool that supported retailers in creating dynamic online experiences without needing a development team.
Learn how this approach can work for your business.
Multidisciplinary Designer: "Creative solutions for diverse challenges."
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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Urban Cycling Hazard: Theft
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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Urban Cycling Hazard; Unsafe Roads
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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Bluetooth Beacon
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.
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Behind the Design
My career in design began when I studied furniture design and manufacturing at California College of the Arts. There, I learned to balance function, form, and human needs —designing for the body before transitioning to designing for minds. That foundation taught me to think in multiple directions—lateral, tangential, and divergent—often drawing insights from seemingly unrelated fields to uncover new solutions.
Furniture design and UX require iterative problem-solving, research, prototyping, and material exploration—but the most valuable skill I carried over is real-time problem-solving. Some challenges can’t be predicted until you’re deep in the process, and when they surface, I quickly assess: What does the problem need? What do I already know? What do I need to learn? Then, I act.
Another key throughline in my work is tool-making. I built custom tools in furniture to solve fabrication challenges; while in UX, I design digital tools for professionals. Improvised workarounds tell a hidden story, which is why they are one of the first things I look for when interviewing users. Long-time users often have the best grasp of what works and what doesn’t, and by uncovering their makeshift solutions, I’m afforded a richness of understanding that helps me design something that fits their needs seamlessly.